Associate, IT Operations

Who We Are - About NewGlobe

NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement - all grounded in learning science - to ensure each teacher is empowered to engage children in transformational learning, Our data-driven approach has been validated by a Nobel-winning researcher and recognition by international leaders in Education. We imagine a world where all children can access an education that unlocks their full potential.

We need bright minds who want to be part of building a new globe - a more equitable globe - to join us. More information: newglobe.education

About the team: Technology

Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, business intelligence, software development and IT operations.

Working with us, passionate technologists have a chance to directly change the world. No kidding

IT Operations Department

IT Operations is responsible for last mile delivery of technology, ensuring that everyone from school staff to executives, all have the functioning technology they need to excel at their jobs. It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centres, finance teams, warehouses, and more.

What You Will Do
- Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
- Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
- Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
- Ensure the efficiency and reliability of Internet service and computer environment in the support office
- Install and configure operating systems and software to agreed standards under the direction of the IT Manager
- Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
- Maintain a record of any software or hardware problems detected, escalate when appropriate.
- Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have
- Minimum 1-2 years of work experience in the ICT environment
- Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
- Working technical knowledge of current protocols, operating systems and standards
- Excellent technical knowledge of PC hardware
- Software and hardware troubleshooting
- Basic experience with routers, switches, and firewalls
- Understanding of TCP/IP and Local Area Networks

Values of Successful Employees at NewGlobe
- **A detailed doer** - You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- **A networking mastermind **- You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
- **A creative problem-solver** - Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- **A relentless advocate** -The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrin