Customer Support Executive/e-commerce Executive

3 weeks ago


Mohali, India Submit Core Full time

We're seeking a motivated and customer-oriented individual to join our team as a Customer Support Representative. Your role will involve ensuring exceptional customer satisfaction through effective communication, efficient order handling, and fashion-savvy assistance. (**Preferably Female Resource**)

Strong interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences are essential.

**Position**: Customer Support Executive
**Industry Type**:Women's Apparel
**Qualification**:UG (Any Graduate)
**Experience**: Fresher - 1 year
**Location**: Phase - 8 B, Mohali (Pb.)

**Key Responsibilities**:

- Assist customers with orders, product information, and issue resolution.
- Process orders accurately and ensure timely fulfillment.
- Collaborate with the warehouse team for smooth order dispatch and delivery.
- Stay updated on product offerings, promotions, and fashion trends.
- Act as a liaison between customers and internal departments.
- Maintain accurate customer records using our CRM system.
- Identify opportunities for process improvement.
- Resolve customer complaints professionally and empathetically.
- Continuously develop product knowledge and customer service skills.

**Requirements**:

- Excellent written and verbal communication skills.
- Previous customer support experience, preferably in fashion or retail.
- Fashion-savvy with knowledge of current trends.
- Strong problem-solving abilities.
- Proficient in customer support software and CRMs.
- Detail-oriented and organized.
- Exceptional interpersonal skills.
- Ability to work independently and in a team.
- Patience, empathy, and resilience.
- High school diploma or equivalent; additional customer service education is a plus.

Schedule:

- Day shift

**Speak with the employer**
+91 9859417575


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