Customer Support Associate

3 weeks ago


Dindigul, India RENEW NOW SOLUTIONS INDIA PRIVATE LIMITED Full time

An international voice processing job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how.

Responsibilities and Duties
- Provide customer support via phone calls for international customers.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit the services of the company.

Job Brief
- Handle customer’s problems, enquires, and complaints in a professional and timely manner.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer databases with accurate information.

Requirements and Skills
- Excellent communication in English.
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.

**Shift Timing**:Night Shift (6: 30 PM to 3:30 AM)

Pay: Up to ₹10,000.00 per month

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: Remote



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