Client Servicing Executive

3 weeks ago


Hyderabad Telangana, India Tiger Throne Advertising Agency Full time

Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of graphic designers, web developers & digital marketers and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

**Requirements**:

- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak a fluent Telugu & Hindi would be a plus.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Servicing: 1 year (required)
- Advertising Agency: 1 year (required)



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