Uto/01- Client Services
6 months ago
_**INTRODUCTION TO U-TO SOLUTIONS**:_
We are U-TO Solutions, a technology company focused on enabling the global media industry with cutting edge business solutions that bring efficiency and improve profitability. Founded by experienced technology experts and passionate media professionals, we bring to you a range of powerful solutions for television & radio broadcasters, content owners & production houses, TV channel distributors & large and medium-sized cable operators.
To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent who have their best work ahead of them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
- **SUMMARY OF POSITION**:_
**Position: Client Services (Application Support)**
**Relevant Experience: 4-6 yrs**
**Job Location: Lower Parel (Mumbai)**RESPONSIBILITIES**:
_
- Must have experience in **Application support(non-technical)** along with regular customer support.
- Need to have ability to understand the complex Applications. Having ERP support experience is an added advantage.
- Interact with clients and build relationships with them while ensuring their needs are met.
- Coordinate with team and ensure they are providing an exceptional client experience.
- Mastermind creative ways to deliver an exceptional client experience.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Keep records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is an improvement.
- Time-management skills and the ability to work under pressure.
- Problem-solving skills and diplomacy.
- Reporting and tracking of issues that are raised by customers.
- Creating and maintaining SLAs for all clients
**Requirements**:
- B.Sc., B.Tech/B.E., BCA, MCA / Any Graduate
- 4-6 years of experience working as an Application/Customer Support Executive or a similar position in the Application support department.
**Salary**: ₹700,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your current CTC?
- What is your Expected CTC?
- Holding any Offer?
- What is your current Location?
- Notice Period?
**Experience**:
- Application support: 3 years (required)
Work Location: In person
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