Client Servicing Executive
4 weeks ago
We started more than 3 years ago, with the intent of becoming a modern-day integrated agency for brands. We believe, in today’s time, brands have to be built on creating long-term equity married with short-term business performance. That is why our team consists of people with hybrid experiences from mainline, digital, and PR background. We have 3 offices, a thoroughly professional culture and a deep passion for creating new-age solutions. We have clients from all categories of FMCG, Edutech, Gaming, D2C solutions, BFSI, Beauty, Lifestyle and spread across India and abroad – and 70% of our clients have entrusted us with the integrated mandate (strategy, creative, media).
Responsibility:
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Openings - 01
Position - Client Servicing Executive
Location - Mumbai (Andheri W)
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