Customer Support Representative
2 months ago
Key Responsibilities:
1. Customer Support: Respond to customer inquiries and provide information
about various products and services offered by the brokerage firm. Assist
clients with account-related questions, transactions, and account
maintenance.
2. Call Handling: Answer incoming phone calls promptly and professionally.
Address client concerns, requests, and complaints effectively, striving to
exceed their expectations.
professional manner. Provide comprehensive and accurate information while
maintaining the firm's communication standards.
4. Account Assistance: Guide clients through the account opening process, assist
with login issues, and troubleshoot technical problems related to trading
platforms and online accounts.
5. Information Sharing: Keep clients informed about market updates and
relevant news/ regulations/ process that may impact their investments.
6. Problem Resolution: Investigate and resolve issues related to trade execution,
account discrepancies, and any other concerns raised by clients. Collaborate
with other departments, such as trading, compliance, and operations, to find
effective solutions.
7. Regulatory Compliance: Ensure that all communications and interactions with
clients adhere to industry regulations and compliance standards, maintaining
the confidentiality and security of sensitive information.
8. Record-Keeping: Maintain accurate records of client interactions, inquiries,
and resolutions using customer relationship management (CRM) software.
9. Continuous Learning: Stay updated with industry knowledge, market trends,
and the brokerage firm's products and services to provide informed and high
- quality support to clients.
10. Feedback and Improvement: Collect and report client feedback to the
management team. Suggest process improvements to enhance the overall
customer service experience.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Current Salary
- Expected Salary
- Notice Period
**Language**:
- English (preferred)
**Location**:
- Ahmedabad, Gujarat (preferred)
Work Location: In person
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