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Customer Support Representative

1 month ago

ahmedabad, India Otrix Life Science Full time
Description and nbsp;:
We are looking for a dedicated and customerfocused Customer Support Representative to join our team. The Customer Support Representative will be the primary point of contact for our customers providing istance resolving issues and ensuring a positive customer experience. If you have excellent communication ss and a pion for helping customers
Job Responsibilities: and nbsp;Customer istance: and nbsp;Respond to customer inquiries and provide istance via phone email or chat. and nbsp;Issue Resolution: and nbsp;Investigate and resolve customer issues and concerns in a timely and effective manner. and nbsp;Product Knowledge: and nbsp;Maintain a deep understanding of our products or services to provide accurate information to customers. and nbsp;Feedback Collection: and nbsp;Gather and doent customer feedback and insights for ysis. and nbsp;Process Adherence: and nbsp;Follow elished customer support processes and guidelines to ensure consistency and quality.Customer Satisfaction: and nbsp;Strive to exceed customer expectations and ensure a positive customer experience.
Requirements and nbsp;: and nbsp;Previous experience in customer support or a related role is preferred but not required. and nbsp;Excellent communication and interpersonal ss. and nbsp;Problemsolving abilities and a patient customercentric approach. and nbsp;Ability to work well in a team and adapt to changing customer needs.High school diploma or equivalent (ociates degree preferred).