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Back Office Support

2 months ago

Vadodara, India Darshan Soft-Tech Full time

Posted On Jun 15, 2023Location
- Baroda

Functional
- Utilities

Department
- Customer Service

Designation
- Back Office Support

Number of Position(s)
- 1

Openings Valid Till
- Aug 15, 2023

CTC Package LPA
- 360000

Min Salary (per annum)
- 300000

Max Salary (per annum)
- 360000

**Company Description**:
DSPL, established in India in 2006 as a start-up, the company works exclusively with clients in the UK and Australia. We offer a whole host of services to our clients from our offices in Vadodara & Hyderabad, from accounting to retail design and full-scale e-commerce. We have built a strong reputation as an employer by ensuring that our people get training, development and progression.

Very seldom do we bring in management from outside - instead, we prefer to build from within. We look for intelligence, a strong work ethic and a great attitude, and we, in turn, reward our people with excellent remuneration and prospects. With us, you are not just a number but a key player irrespective of your role, department or seniority.

**Roles & Responsibilities**:

- Order processing
- Handling queries from the Customer Service team
- Liaising with Pharmacies regarding stock and shipment
- Deal with courier companies for shipping queries & claims
- Handling of chargeback, payment disputes and processing payments
- Prepare various reports
- Manage orders and associated queries
- 2-3 Years of experience as customer support representative
- Any graduate
- Basic knowledge of MS Office
- Good Communication & Problem Solving
- Good knowledge of internet and e-commerce sites
- Very good written and spoken English language skills

**The Benefits**
- Established company with great financial stability.
- International luxury offices in Vadodara, Gujarat.
- We invest in our people by providing ongoing, world-class global training.
- 5 days week work culture
- Fast personal and career development.
- International travel opportunities.
- Service recognition awards.
- Market leading salary packages.
- Accommodation in case of relocation
- Regular social and team building activities.
- Management developed from within.
- Unrivalled team working dynamics.
- Develop ground breaking technology.
- Innovative forward-thinking organization.
- Maternity & Paternity Benefits
- Medical Insurance Benefits

**Work Days & Time: Monday to Friday - 12.30 PM to 9.30 PM (IST)**

**Qualifications**:
Any graduate

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