Network Delivery

5 months ago

Gurgaon, India Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Provide ITIL based Incident/Change/Problem management in a global operational environment
- Able to resolve highly complicated technical issues with effective engagement with vendors
- Ensure customer satisfaction, operational KPI and delivery of high quality of the service
- Taking technical escalation from junior team members and provide trainings to other colleagues as required
- Work with suppliers and vendors for technical escalation and regular service maintenance renewal
- Work with incident managers, project managers and senior stakeholders to deliver services and projects
- Flexibility to work evenings/weekends based on business requirements
- Strong hands-on experience of managing Network products including but not limited:
o Cisco Routing & Switching products and Nexus Data Centre Networking products

o Cisco ACI and ISE solutions

o Meraki Networking solution

o SilverPeak SD-WAN solution

o Aruba wireless and ClearPass Policy Manager
- Experience in coding methodologies such as Terraform
- Strong hands-on managing network protocols and technologies e.g., OSPF, BGP, STP, 802.1q, PIM, HSRP/VRRP.
- Excellent understanding of network architecture, design and support.
- Good analytical skill and able to solve complicated problemlogically
- Must be flexible in approach to work content and responsibilities
- Able to work under pressure within a busy environment and effectively multi-tasking
- Must be a self-starter and able to work with a minimum of supervision

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Who You Are

Graduation

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.

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