Customer Relationship Executive

2 weeks ago


Mumbai, India Binnys Boutique Full time

Position: Client Relations Executive

**Responsibilities**:

- Build and maintain strong relationships with clients to understand their needs and concerns.
- Act as the main point of contact between clients and the company, ensuring smooth communication.
- Address client inquiries, resolve issues, and provide timely and effective solutions.
- Proactively identify opportunities to upsell or cross-sell services to existing clients.
- Collaborate with internal teams to ensure client satisfaction and successful project delivery.
- Keep accurate records of client interactions and transactions.
- Stay informed about industry trends and competitors to provide valuable insights to clients.
- Contribute to the development of client retention and engagement strategies.

**Requirements**:

- Proven experience in client relations or a related field.
- Strong communication and interpersonal skills.
- Ability to understand client needs and build lasting relationships.
- Problem-solving and negotiation skills.
- Familiarity with CRM software is a plus.
- Goal-oriented and results-driven mindset.
- Bachelor's degree in business, marketing, or a related field is preferred.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9769766183



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