Monitoring and Evaluation Officer

3 weeks ago


Mumbai, India Lumina Datamatics Full time

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
- Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.
- Prepare and present performance analysis, QA reports, and/or other information on quality performance.

**Job Type**: Regular / Permanent

**Salary**: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- UK shift
- US shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8918120625
- Health insurance



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