Monitoring and Evaluation Officer
3 weeks ago
Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
- Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.
- Prepare and present performance analysis, QA reports, and/or other information on quality performance.
**Job Type**: Regular / Permanent
**Salary**: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- UK shift
- US shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 8918120625
- Health insurance
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