Ecommerce Operations

2 weeks ago

Mumbai, India Root Natural Full time

We are seeking a detail-oriented and highly organized Ecommerce Operations Specialist to join our team. As an Ecommerce Operations Specialist, you will be responsible for managing and optimizing the day-to-day operations of our ecommerce platform. Your primary goal will be to ensure smooth and efficient functioning of the ecommerce operations to maximize sales, customer satisfaction, and overall business success.

**Responsibilities**:

- Manage the overall operation of the ecommerce platform, including product listings, inventory management, order fulfillment, and customer service.
- Coordinate with cross-functional teams, such as marketing, sales, and logistics, to ensure seamless integration and execution of ecommerce strategies.
- Upload and maintain accurate product listings, including product descriptions, images, pricing, and other relevant information.
- Monitor inventory levels, track product availability, and coordinate with suppliers or internal teams to ensure timely replenishment.
- Process customer orders, ensure accurate order fulfillment, and coordinate with shipping partners to meet delivery timelines.
- Handle customer inquiries, complaints, and returns promptly and professionally, ensuring high levels of customer satisfaction.
- Optimize the ecommerce platform for improved user experience, including navigation, search functionality, and checkout process.
- Analyze ecommerce performance metrics, such as sales conversion rates, website traffic, and customer behavior, and make data-driven recommendations for improvement.
- Stay updated with industry trends, best practices, and emerging technologies in ecommerce operations and implement innovative strategies as appropriate.
- Collaborate with the IT team to address technical issues, perform testing, and ensure the overall stability and security of the ecommerce platform.
- Continuously monitor and improve ecommerce operational processes, identifying opportunities for automation, efficiency, and cost savings.

**Requirements**:

- Bachelor's degree in Business, Marketing, Ecommerce, or a related field.
- Minimum of 1 year of experience in ecommerce operations, preferably in an online retail environment.
- Strong understanding of ecommerce platforms, tools, and technologies.
- Proficient in managing product listings, inventory systems, and order fulfillment processes.
- Familiarity with customer service best practices and managing customer inquiries and complaints.
- Knowledge of ecommerce analytics and reporting tools to track and analyze key performance indicators.
- Excellent organizational and time management skills, with the ability to prioritize and multitask effectively.
- Strong attention to detail and accuracy, ensuring data integrity and high-quality standards.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a cross-functional team environment.
- Proficiency in Microsoft Excel or other spreadsheet software for data analysis and reporting.

**Salary**: ₹5,000.00 - ₹15,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Warehouse: 1 year (preferred)
- Order fulfillment: 1 year (preferred)

Expected Start Date: 01/06/2023

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