Chat Support Executive

6 months ago


Sola H B C Ahmedabad Gujarat, India JB Enterprises Full time

Chat support agents must have the skills to answer customer questions promptly and accurately. Some of these skills include:

- Communication skills
- Mastery of positive language
- Empathy skills
- Care about customers' privacy
- Listening to customer feedback
- Strong problem-solving skills and the ability to think quickly and logically

Chat support agents may also:

- Respond to customers
- Identify customer issues
- Provide solutions
- Converse in a polite and professional manner
- Perform data entry
- Manage the communication process to understand what people are contacting you about
- Help isolate and resolve problems
- Respond to any inquiry about products or services
- Assist customers in navigating products or services
- Address their questions, concerns, and technical issues
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,539.28 - ₹14,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 6355009439


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