End User Support

2 weeks ago

Jamnagar, India The October Full time

Role: Executive - End User Support Services

Description:
The incumbent will be required to ensure upkeep of End User services & meeting business SLA’s, Vendor liaison & coordination. Also responsible to record all IMAC (Installation, Movement, Addition & Change) activities, maintain all documentation and follow change/release process

Skills & experience:
B.E / B.Tech (Computer, IT) with 2 - 5 years of experience with consistent academic career. Desired: ITIL Certification
- 2 - 5 years of experience on handling IT Infra of more than 2000 + users
- Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, DLP, Collaboration Software and other end user computing device Technologies.
- Responsible for ensuring calls closure & meeting business SLA’s
- Roll out of Asset life cycle
- Responsible for adhering to the IMAC processes
- Co-ordinate with vendors and central support teams to ensure all calls/incidents are closed within stipulated SLA
- Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process
- Providing proper guidance to Teams for L2/L3 Level calls
- Proven ability to work effectively both independently and in a team-based environment. Should be capable of aggressively leading Team of Engineers.
- Perform and provide Post Operation Review report /RCA for incidents qualifying for the same. Maintain all documents as per requirement of ISO 27001.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹800,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Jamnagar, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 7428303194
- Health insurance

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