Guest Relations Executive

2 weeks ago


Vellore, India NU Hospitals Full time

Designation: Guest Relation Executive

Reporting To: Manager Front-office

Key Result Areas: Zero complaints for any FO service

Qualifications & Experience: - A Bachelor Degree in any field/PUC with any Diploma Course - Fresher or Minimum 2 year experience in similar field

Responsibilities: 1) Morning briefing meeting of availability of doctors, visiting consultants, procedure room appointments and radiology appointments. 2) Take the print out of appointment list, and compare with the appointment files in the Front Office, and note the OPD doctors, ward doctors, and OT doctors’ availability. If file is not there, escalate immediately to the MRD incharge and Ops Manager (Refer protocol no.NUH/MRD/PR/14). Duplicate file to be created by MRD and inform the consultant if the file is missing. 3) Approach every patient proactively, when he/she comes into the FO, and offer assistance. 4) Assist patients to fill the registration form if needed, to help them. For revisit patient, before billing, confirm the patient name and PRN number twice, and fill 5) After registration, introduce yourself to the patient/attenders and inform them to contact you for any queries, till end of the day, and even later. 6) Check with the patients for old reports, arrange date wise, and take a photo copy and file it in our hospital file. 7) Guide the patients for vitals check up. If any investigation has been asked for, guide them accordingly (Lab, USG, Uroflow), depending on the waiting at each place. 8) Indentify “vulnerable” patients and mark on file. (eg: above 60 years, not able to walk, not able to hear, not able to see, pregnant lady (full term), handicap, mentally disabled, should stick pink

26) Guide the patient/attenders to lab reception counter for lab reports once the consultation is done. 27) To update all the CQI in QIS on monthly basis before the time line. 28) Daily OP feedback of every consulted patient & also to take maximum Google reviews.

Will Supervise: - Waiting period of patients in OPD areas - Patient movement after consultation - Doctors appointment schedule Will participate in: - Attending the front office meetings - Attending personality development classes and implementation of the same.



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