Customer Support Associate

3 weeks ago


HITEC City Hyderabad Telangana, India Call Concepts Full time

**FRESHERS CAN ALSO APPLY**

**Job Title: Customer Support Executive (International Voice Process)**

**Location: Onsite/Hybrid(Hyderabad)**

**Salary: Up to 4.5 to 5.5 LPA**

**, Rotational Shifts**

**Responsibilities**:
Provide exceptional customer service through inbound and outbound calls in an international voice process setting.

Address customer inquiries, resolve issues, and provide solutions promptly and professionally.

Handle a diverse range of customer concerns including inquiries, billing issues, technical support, and general assistance.

Follow established protocols and procedures to ensure customer satisfaction and retention.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with team members and supervisors to improve processes and achieve performance targets.

Adapt to rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.

Uphold company policies and standards while delivering high-quality service to customers.

Stay updated on product knowledge, service offerings, and company policies to effectively address customer needs.

Demonstrate empathy, patience, and understanding in all interactions with customers.

**Requirements**:
Excellent verbal and written communication skills in English.

Prior experience in a customer service role preferred, especially in a call center or BPO environment.

Ability to work effectively in a fast-paced and dynamic work environment.

Strong problem-solving skills with the ability to think quickly and provide effective solutions.

Flexibility to work rotational shifts including evenings, nights, weekends, and holidays.

Good interpersonal skills with the ability to build rapport and establish positive relationships with customers.

Basic computer skills and proficiency in using customer service software and systems.

High school diploma or equivalent required; additional education or certifications a plus.

Must be legally eligible to work in the country of employment.

**Regards,**

**Nischay Goenka,**

**Call Concepts**

**Cell / WhatsApp: +91 7257990666**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹37,500.00 - ₹45,800.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person



  • Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    2way cab provided with in the radius 25km Job Role: Senior Customer Support Associate An international Voice process job where executives are assigned to handle the calls from customers in different countries like USA, UK and Australia Mostly from US. Package : Experience must be in voice process only 12 to 17months 28000 18 to 24 4.9lpa 31000 24 above...


  • HITEC City, Hyderabad, Telangana, India Shining Stars ITPL Full time

    **SUTHERLAND HYDERABAD**: - NETFLIX PROCESS - 5 DAYS WORKING - ROTATIONAL SHIFT WITH ROTATIONAL OFF - VOICE PROCESS SALARY SLAB 2.5 LPA TO 3.5 LPA - ENGLISH + HINDI - V5 CANDIDATE REQUIRED GRADUATE/ UNDERGRADUATE BOTH CAN APPLY FRESHER & EXPERIENCE BOTH CAN APPLY - CAB FACILITY UNDER 25KM'S - IN ODD HOURS (6:30 PM TO 6:30 AM) #**JIONER...


  • Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...


  • Hyderabad, Telangana, India Careers at Tide Full time

    **Department: Member Support** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...


  • Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift Location: -Hyderabad **Required Skills**: - 6 months-6 years of experience in call center and customer support. - **International customer support** of inbound experience preferred. -...


  • HITEC City, Hyderabad, Telangana, India Campus Marg Full time

    **Dear Job Seeker!** Greetings from CAMPUS MARG PVT.LTD **Role / Designation: Associate** Process : Customer support / Tech Support Fresher with Excellent Communication CTC 2.85 to 3.45 LPA Work location : hi tech city Two Way Cab 20,000 Bonus 5 days working 2 week off Only Graduate **(2021 to 2023 Pass out without any backlogs & Graduation is...


  • HITEC City, Hyderabad, Telangana, India Campus Marg Full time

    **Dear Job Seeker!** Greetings from CAMPUS MARG PVT.LTD **Role / Designation: Associate** Process : Customer support / Tech Support Fresher with Excellent Communication CTC 2.85 to 3.45 LPA Work location : hi tech city Two Way Cab 20,000 Bonus 5 days working 2 week off Only Graduate **(2021 to 2023 Pass out without any backlogs & Graduation is...


  • Hyderabad, Telangana, India Tech Mahindra Full time

    **Job description** - Role - Customer Support / Merchant Support Associate ( CX-MF ). - Industry Type - BPO. - Employment Type-Full Time, Permanent. - Education Qualification - Any Graduation who holds certificates - Work Location: Hi-tech City. (Work from Office) - 6 Days Working (Rotational Week Off) - Pure dayshifts only. - CTC Fresher’s : 250000 &...


  • HITEC City, Hyderabad, Telangana, India FRUGES service IT Full time

    **Hiring For International Customer Support** **Experience: 1 to 2 Years into International Customer Support** **CSA or CSE, E Support Officer, International Inbound calls** **Package: 4.5 to 5.5 LPA** **Rotational shifts** **2 Rotational Week offs** **2 Way Cab Provided** **Note: International Voice Experience is Mandatory.....** **Salary**: ₹30,000.00...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    An international voice process **requires the customer service representatives to handle inbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues **Role: Customer Support** **Package: 3.9 LPA to 4.5 LPA** **Shifts:...


  • Madhapur, Hyderabad, Telangana, India Seven Geomax Full time

    Phone Pe : Job Location - Hyderabad ( Hi-Tec City) - **Mode of Work : Work from Office**: - **ON Roll: Associate/ Sr. Associate customer Support**: - **Salary : 2.4 for fresher and 3.5 for minimum with 1 year of experience.**: - Working days: 6 with 1 day rotational off - Shift Time: 9 AM to 9 PM - Preferred Languages: English( Mandatory), Malayalam,...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    International Customer Support inbound 2 Way Cab facility Rotational Shifts Experience Minimum 1 Year into International Customer Support Package:3.9 to 4.5 LPA location: Hitech City **Note: International Experience is mandatory** **You Can you reach me out at 8341073836 **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    International Customer Support inbound 2 Way Cab facility Rotational Shifts Experience Minimum 1 Year into International Customer Support Package:3.9 to 4.5 LPA location: Hitech City **Note: International Experience is mandatory** **You Can you reach me out at 8341073836 **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    International Customer Support 2 Way Cab facility Rotational Shifts /Rotational Weekoffs 1 Year Of International Voice Inbound IS Mandatory Package 20000-30000 Depends on your previous CTC - Note**: 1 YEAR INTERNATIONAL EXP IS MANDATORY** **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational...


  • HITEC City, Hyderabad, Telangana, India IncNut Digital Pvt Ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Hyderabad, India Innovapptive Full time

    **Customer Support Associate** **Location**: Hyderabad, India. **Employment Type**:Full-Time; Salaried. **Compensation**:Base Salary, Bonus, Medical, etc. **About Us**: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP...


  • HITEC City, Hyderabad, Telangana, India Orcapod Consulting Services Private Limited Full time

    **Roles and Responsibilities** - You should have Excellent Written & Spoken English - Customer call handling experience is a must - You should have Excellent logical interpretation skills - **You should possess sound fraud investigation skills**: - Knowledge of US English is preferred - You should be a team player, self-motivated, have a hunger for success,...


  • HITEC City, Hyderabad, Telangana, India Orcapod Consulting Services Private Limited Full time

    **Roles and Responsibilities** - You should have Excellent Written & Spoken English - Customer call handling experience is a must - You should have Excellent logical interpretation skills - **You should possess sound fraud investigation skills**: - Knowledge of US English is preferred - You should be a team player, self-motivated, have a hunger for success,...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    Hiring for International Customer Support only into Inbound Process Minimum 1Year experience into International Voice Process Package: 3.5 LPA to 4.5 LPA 2 way cab Facility 2 Rotational week offs Location: Hitech City **Note: International inbound Experience is Mandatory with Excellent Communication Skills..** **Job Types**: Full-time,...