Healthcare Billing Customer Service Representative
2 months ago
Are you passionate about helping others and providing exceptional customer service? Do you have experience in medical billing and/or enjoy interacting with patients? If so, we have an exciting opportunity for you to join our team as a Healthcare Billing Customer Service Representative
**Key Responsibilities**:
- **Patient Interaction**: Serve as the primary point of contact for patients regarding their outstanding balances, billing inquiries, and payment options.
- **Billing Support**: Assist clients with understanding their medical bills, insurance claims, and payment processes.
- **Payment Solutions**: Work with clients to set up payment plans, process payments, and resolve any billing issues.
- **Customer Service**: Provide compassionate and professional customer service to ensure a positive patient experience.
- **Record Keeping**: Maintain accurate records of client interactions, payments, and follow-up actions in our billing system.
**Qualifications**:
- **Experience**: Previous experience in medical billing, healthcare customer service, or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on clarity and empathy.
- **Problem-Solving**: Strong analytical and problem-solving skills to address client billing concerns effectively.
- **Attention to Detail**: Meticulous attention to detail in handling patient information and financial records.
- **Customer Focus**: A client-centered approach with a commitment to providing high-quality service.
**Why Join Us**:
- **Impactful Work**: Make a difference by helping clients understand and manage their medical bills.
- **Supportive Environment**: Join a team that values collaboration and provides the support you need to succeed.
- **Career Growth**: Opportunities for professional development and advancement within the company.
**Job Types**: Full-time, Fresher
Pay: ₹35,000.00 - ₹50,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Application Question(s):
**Experience**:
- Customer service: 1 year (required)
- US Healthcare: 1 year (preferred)
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