Order Dispatch Executive

2 weeks ago


Mohali Punjab, India Archworkx Prosys Private Limited Full time

Order Processing and Dispatch:
Oversee the end-to-end order processing and fulfillment process on Amazon, Flipkart, and other similar marketplaces.

Ensure orders are processed accurately and dispatched within specified timelines.

Monitor shipping carriers and logistics partners to ensure timely delivery of orders.

Implement strategies to optimize order processing efficiency and reduce fulfillment errors.

Return and Claims Management:
Develop and implement procedures for managing product returns and processing refund requests in compliance with marketplace policies.

Handle customer inquiries and complaints related to returns and refunds, striving to achieve high customer satisfaction levels.

Manage claims processes for damaged, lost, or delayed shipments, liaising with logistics partners and insurance providers as necessary.

Stock and Inventory Management:
Oversee inventory levels across multiple channels and warehouses to ensure optimal stock availability and prevent stockouts.

Implement inventory management systems and processes to track stock movements, monitor expiry dates (if applicable), and minimize excess inventory.

Conduct regular stock audits and reconciliations to maintain accurate inventory records and identify discrepancies.

Team Leadership and Development:
Lead and motivate a team of operations staff, providing guidance and support to ensure they meet performance targets and deliver high-quality service.

Conduct regular performance reviews, set goals, and provide training and development opportunities to enhance team members' skills and knowledge.

Foster a culture of continuous improvement and innovation within the operations team, encouraging feedback and implementing process enhancements.

Cross-functional Collaboration:
Collaborate with other departments such as Marketing, Customer Service, and Finance to ensure alignment of operations with overall business objectives.

Communicate regularly with key stakeholders to provide updates on operations performance, address issues, and identify opportunities for improvement.

Participate in strategic planning sessions to contribute insights and recommendations for enhancing operational efficiency and driving business growth.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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