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Customer Relations Officer
3 weeks ago
Job Description:
**Responsibilities**:
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Address customer inquiries and resolve complaints promptly and effectively.
- Act as a liaison between customers and internal departments to ensure smooth communication and quick resolution of issues.
- Develop and implement customer service policies and procedures to enhance customer experience.
- Monitor customer feedback and provide actionable insights to improve services.
- Maintain accurate records of customer interactions and transactions.
- Prepare and present regular reports on customer relations activities and outcomes.
- Stay updated on industry trends and best practices to continuously improve customer service standards.
**Requirements**:
- Bachelor's degree in Business Administration (BBA) or Master's in Business Administration (MBA).
- Minimum of 2 years of experience in customer relations in the UAE.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Fluency in English is required; knowledge of Arabic is an advantage.
- Strong organizational and time management skills.
**Benefits**:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and supportive work environment.
Application Deadline: 30/06/2024
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