Front Office Executive

2 months ago


Gurgaon, India Grow4sure Full time

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation. Technical or Administrative Knowledge
- Must be able to add, subtract, multiply and divide. General knowledge of computers. Special Skills and/or Abilities
- Excellent interpersonal communication and customer service skills. Maintains professional appearance and demeanor at all times. Should have experience in Hospitality industry. Job Description - Greets, registers, and assigns rooms to guests. Issues room key to guest. Responsible for proper key control and other security measures. Answers telephone in absence of telephone operator. Transmits and receives telephone messages and sets up guests’ wake-up calls. Date stamps, sorts, and racks incoming mail and messages. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone, to guest folio. Makes restaurant, transportation, or entertainment reservations for guests Deposits guests’ valuables in hotel safe or safe deposit box. Checks out guests and inquires about their stay. Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs. Actively builds awareness of the Brand to guests. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints. Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores. Confers and cooperates with other departments as needed to ensure coordination of activities. Works toward a 90% walk-in conversion rate goal. Ensures Inn compliance of all company policies and procedures. Adheres to all safety procedures and informs management of any unsafe conditions. Attends meetings and training as requested. Other duties may be assigned based on company needs. INTERESTED CANDIDTAE CAN CALL AND SHARE YOUR RESUME ON 8368450509 Job Types: Full-time, Regular / Permanent Salary: ₹15,000.00 - ₹23,000.00 per month Schedule: Flexible shift Rotational shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) Application Question(s): Do you have Experience of working in Hospitality Industry. Education: Bachelor's (required) Language: English (required) Speak with the employer +91 8287413765

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9999168592
Expected Start Date: 16/01/2023



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