Customer Service Executive
4 weeks ago
**Key Responsibilities**:
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments to resolve complex customer issues.
- Keep detailed records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and suggest improvements.
- Meet or exceed performance metrics and customer satisfaction goals.
**Qualifications**:
- High school diploma or equivalent; a bachelor's degree is preferred.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer service software and Microsoft Office Suite.
- A positive attitude and a strong commitment to providing exceptional customer service.
**Job Types**: Full-time, Permanent
Pay: ₹10,500.00 - ₹17,500.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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