Customer Care Associate
3 months ago
Executive (Blended Process - Chat 80% and Call 20%)
Position Type: Full-Time, Work From Office
**Salary**:
Freshers: ₹25,000 CTC (In-hand: ₹19,000)
Roles and Responsibilities:
- Handle customer inquiries and issues through both voice and chat support.
- Provide exceptional customer service to ensure satisfaction and resolve concerns.
- Communicate effectively in English and Hindi, maintaining a professional tone.
- Accurately document customer interactions and escalate complex issues as necessary.
- Adapt to varied customer interactions in a fast-paced environment.
**Requirements**:
Skills: Excellent communication in English and Hindi; clear voice; pass Versant-4 or equivalent.
Qualification: Graduation in any field.
Experience: Freshers or experienced
Versanr score: versant 5 is needed
Additional Information:
Work Location: Noida sector - 62 (Will share soon the exact location)
Shift Timings: Rotational Shift
Training: 7 Days
Interview is Walk -in
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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