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Flm Rm Liabilities

4 months ago

Chandigarh, India TMI Group IN Full time

**Job Information**:
- Salary
- **₹ 400000 - 600000**- No. of Openings
- **5 opening**- Required Skills:

- **team management,sales,business development,customer experience,customer satisfaction**- Job Experience:

- **1 - 5 years**- Job Qualifications
- **Bachelor's Degree**

Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables - Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
- Ensure swift disbursal of business loans based on needs assessment of potential and existing clients
- Ensure account activation and subsequent maintaining the health of accounts
- Focusing on overall CASA growth for Rural Banking business
- Ensure superior customer service to capture larger wallet share of population and drive volume of business across the catchment area
- Ensure timely resolution of customer queries and issues
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
- Monitor high collections efficiency through discipline and drive
- Conduct field audits and customer verifications to ensure high quality of accounts
- Gather latest Market intelligence and track and benchmark against best practices in competitor banks

Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve service efficiency and quality across the branch network
- Manage a team of field officers, taking responsibility of their development and attrition
- Develop and implement livelihood advancement and community development initiatives Managerial & Leadership Responsibilities - (if applicable) - Attract and retain best-in-class talent for key roles in their reporting structure
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support Key Success Metrics Customer Acquisition targets, Cross sell targets