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Client Relationship Executive

1 month ago

Kochi, India Muziris Softech Pvt Ltd Full time

Client relations Executive/Associate - This role is an integral part of our ERP project management team in work allocation for software developers and client management.

**Requirements**:

- **Excellent English communication skill is mandatory**:

- **Minimum 6 months experience in client/ customer management**:

- **Experience/ knowledge in ERP required**:

- **Education : MBA (Marketing)**:

- Client handling ability
- Logical thinking
- **Age: below 30**

Core responsibilities with regard to team work allocation includes the following:

- Discussion and analysis of new requirements and support activities of the project with team leaders and developers.
- Timely status update to the team leaders and client regarding pending tasks
- Daily stand up meeting coordination for support activities
- Jira management

Client Management responsibilities
- Client communication through calls, mails, WhatsApp etc.
- User story management
- Weekly sprint meeting with client
- Ticketing system management
- User training based on new releases

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- On a scale of 1-5, what would you rate your English communication skills?

**Education**:

- Bachelor's (required)

**Experience**:

- Client/customer management: 1 year (required)
- ERP systems knowledge/: 1 year (required)