![Genpact](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
6 months ago
Genpact is hiring for
Domestic voice (Hindi and English) customer service
**Responsibilities**:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Any Graduate except law
- Freshers are eligible
- Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
- **Location: Hyderabad**:
- **5 days WFO,**:
- **Rotational Shift**:
- **Salary: For freshers : (0 to 1 yr) As per industry standard**:
- **For Exp : 30% hike on current salary**:
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹220,000.00 - ₹360,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Ability to Commute:
- Hafeezpet, Hyderabad, Telangana (required)
Ability to Relocate:
- Hafeezpet, Hyderabad, Telangana: Relocate before starting work (required)
Work Location: In person
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