Customer Service Representative

3 weeks ago


Hafeezpet Hyderabad Telangana, India Genpact Full time

Genpact is hiring for
Domestic voice (Hindi and English) customer service

**Responsibilities**:

- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you
Minimum qualifications
- Any Graduate except law
- Freshers are eligible
- Fluent in Hindi and English (Hindi is mandatory)

Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
- **Location: Hyderabad**:

- **5 days WFO,**:

- **Rotational Shift**:

- **Salary: For freshers : (0 to 1 yr) As per industry standard**:

- **For Exp : 30% hike on current salary**:
**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹220,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Hafeezpet, Hyderabad, Telangana (required)

Ability to Relocate:

- Hafeezpet, Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person



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