Guest Service Associate

5 months ago


Faridabad Haryana, India Marriott International, Inc Full time

**Job Number** 24056756

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Faridabad, Haryana, India The Raha Resorts, Full time

    **Job Title**: Front Office Guest Service Associate (GSA) **Location**: The Raha Resorts, [Faridabad] **About Us**: The Raha Resorts is a boutique resort offering exceptional experiences through personalized service and a tranquil environment. We are dedicated to providing our guests with memorable stays and impeccable hospitality. Our team members are...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24032782 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...


  • Gurugram, Haryana, India Bombay Meri Jaan Full time

    **Guest Service Associates** Position: Guest Service Associate (Female) **Roles and Responsibilities**: - Provide excellent customer service to guests, addressing inquiries, concerns, and requests promptly and professionally. - Take and process customer orders accurately, ensuring timely delivery and maintaining high-quality service standards. - Possess a...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Additional Information** Housekeeping Associate **Job Number** 24070488 **Job Category** Housekeeping & Laundry **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24014394 **Job Category** Housekeeping & Laundry **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24077456 **Job Category** Housekeeping & Laundry **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24088943 **Job Category** Housekeeping & Laundry **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24047284 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24082902 **Job Category** Food and Beverage & Culinary **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to type...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24088948 **Job Category** Food and Beverage & Culinary **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down...


  • Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24086366 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...


  • Faridabad, India Marriott International, Inc Full time

    **Job Number** 23193088 **Job Category** Food and Beverage & Culinary **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to type...


  • Gurugram, Haryana, India JRD HOLDINGS PVT LTD Full time

    ### **Job Summary**: The Banquet Guest Service Agent (Banquet GSA) is responsible for ensuring the smooth execution of banquet functions, delivering outstanding service to guests, and supporting the banquet team in preparing for and hosting events. You will assist in setting up venues, serving guests during events, and resolving any issues to ensure a...


  • Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24097609 **Job Category** Housekeeping & Laundry **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill...


  • Gurugram, Haryana, India IBIS Full time

    **Company Description** "Why work for Accor? 8 Weekly off in a month. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to...


  • Faridabad, Haryana, India Marriott International, Inc Full time

    **Job Number** 24162940 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Agent

    5 months ago


    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24025856 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Service Agent

    5 months ago


    Gurugram, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...


  • Fazilpur, Gurugram, Haryana, India Hostie Holiday Homes Pvt Ltd. Full time

    **Responsibilities**: - Greet guests upon arrival and assist with check-in/check-out procedures. - Provide information to guests about hotel amenities, local attractions, and directions. - Handle guest inquiries, requests, and complaints promptly and courteously. - Coordinate with other departments to fulfill guest needs, such as housekeeping, maintenance,...


  • Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24000124 **Job Category** Rooms & Guest Services Operations **Location** The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Guest Relations - Welcome and acknowledge each guest with a smile, eye...