Night Shift Customer Care Executive

2 months ago

Andheri Mumbai Maharashtra, India Shaadi.Com Full time

**Key Responsibilities**:

- **VIP Client Management**:

- Serve as the primary point of contact for a portfolio of premium clients, understanding their preferences, and keeping them updated on potential matches.
- Provide one-on-one consultation, addressing client queries, and offering guidance on the matchmaking process.
- **Tailored Matchmaking**:

- Select and recommend matches based on the specific criteria shared by the client, including personal values, cultural, and family considerations.
- Provide clients with a customized approach, ensuring each match suggestion is well-thought-out and aligned with their expectations.
- **Communication Facilitation**:

- Coordinate and facilitate initial interactions between matched individuals, ensuring both parties are comfortable and informed.
- Guide clients through each stage of communication, offering advice on how to build a relationship.
- **Relationship Counseling**:

- Offer personalized support and advice on navigating challenges in the matchmaking process, helping clients overcome any hesitation or concerns.
- Assist clients in interpreting cultural, family, and personal preferences that influence matchmaking.
- **Client Satisfaction**:

- Maintain ongoing communication with clients, ensuring their needs are met and expectations are managed.
- Conduct regular follow-ups, track progress, and address any issues or concerns proactively.
- **Confidentiality & Professionalism**:

- Safeguard sensitive information and maintain the highest level of confidentiality and professionalism in all client interactions.

**Skills & Competencies Required**:

- **Exceptional Communication**:

- Strong verbal and written communication skills are essential for engaging with high-profile clients in a clear, empathetic, and professional manner.
- **Relationship Management**:

- Ability to develop and nurture long-lasting relationships, with a strong understanding of individual client needs and expectations.
- **Cultural Sensitivity**:

- In-depth knowledge of various cultural, religious, and familial matchmaking preferences, ensuring the right matches are made with these considerations in mind.
- **Customer Service Expertise**:

- Prior experience in customer-facing roles, especially in high-touch environments such as client servicing or relationship management.
- **Problem-Solving**:

- Quick-thinking and resourceful, able to resolve client concerns and provide effective solutions.
- **Organizational Skills**:

- Ability to multitask and manage multiple clients simultaneously, ensuring a high level of service across the board.
- **Empathy & Patience**:

- A compassionate listener who can engage with clients’ personal stories, offering thoughtful and patient support throughout their journey.

**Preferred Qualifications**:

- At least 1 year of experience in customer service, sales, or client relationship roles.
- HSC or Graduation in any discipline.
- Be a part of a pioneering platform in the matchmaking industry.
- Collaborate with a dynamic team that is passionate about creating meaningful human connections.
- Engage with high-profile clients and have a direct impact on their life-changing decisions.
- Enjoy a competitive salary with additional performance-based incentives.
- Access continuous learning opportunities and career growth in an innovative environment.

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service/Sales: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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