![Hollister Incorporated](https://media.trabajo.org/img/noimg.jpg)
Supervisor, Us Business Services
1 month ago
**Summary**:
Join our passionate team as a Global Business Supervisor supporting US customer service operations in India. In this role you will play a critical role in overseeing customer service operations for consumers and B2B sales within the US market. You will lead a team of customer service representatives and operations coordinators. This position will oversee the effective functioning of the “Order to Cash” process for all distributors, manage end-user enrollment into Secure Start Services and sample fulfillment. This role requires strong leadership, communication, and problem-solving skills, as well as a deep understanding of the US market and customer needs.
-
**Responsibilities**:
**Supervise Customer Service and Operations Service Execution - 60%**
- Oversee the daily service execution of the US Customer Service Representatives and Operations Coordinators to ensure that all performance targets are met
- Complete taskwork to support “Order to Cash,” enrollment or sample fulfillment
- Assist and provide direction for associates on complex situations
- Ensure compliance to processes through weekly audits and performance monitoring
- Ensure all processes are being adhered to (in partnership with department trainer) and are effective and efficient
- Address any operational issues in a timely manner, ensuring proactive communication with internal and external customers
- Develop staffing/workforce plans and schedules
**Coaching and Developing Associate - 30%**
- Work with manager and other supervisors to establish HPM expectations.
- Conduct regular coaching sessions and performance evaluations to identify strengths, areas for improvement, and development opportunities for team members.
- As necessary, meet with associates to discuss development outside of their current role.
- Identify, share and coach to best practices.
- Assist and provide guidance with complex customer situations.
- Conduct mid-year and annual performance reviews.
**Other - 10%**
- Ensure systems are functioning appropriately (troubleshoot as necessary)
- Participate and present in assigned projects or meetings
- Work with Trainer to identify and implement processes that improve overall service. Track and monitor progress.
**Essential Functions of the Role**:
- Communicating (Talking/Listening/Typing/Writing/Reading)
- Ability to wear headset
- Sitting for long periods of time (6 to 8 hours)
- Ability to work greater than 40 hours if need arises
- Limited travel as requested (
We have other current jobs related to this field that you can find below
-
Supervisor 1, Rc Creative Services
6 days ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Tax Supervisor 1
1 week ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor, Yardi Commercial Real Estate
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor 1, Regional Treasury Desk
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Rc Eras ERP Oracle Security Supervisor
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor, Ba Enterprise D365 Power Platform
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Life Sciences As Supervisor 1
3 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor, Ba D365 Enterprise Power Platform
3 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Associate, Business Valuation Services
1 week ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor fund Services Plus
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor - Service & Maintenance
6 days ago
Gurugram, Haryana, India Gowork placement Services Full time1. Key Responsibilities: 1.1 Supervising Elevator Service & Maintenance team 1.2 Examining and rectifying mechanical failures 1.3 Evacuating people stuck in the elevator 1.4 Providing daily service & maintenance reports to office 1.5 Collecting material from store as and when required for site 2. Roles and Responsibilities (In Detail): 2.1 Supervising...
-
Supervisor 1, Fund Services Plus
2 weeks ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Supervisor Tac
1 week ago
Gurugram, Haryana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Electrical Supervisor
4 weeks ago
Gurugram, Haryana, India Habile Outsource Business Services Solutions Full timeVery urgent opening of Electrical supervisor for Gurgaon Location. Should be based at Gurgaon. Should have at least 3-5 yrs of experience. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹27,000.00 per month Schedule: - Day shift Work Location: In person
-
Electrical Supervisor
14 hours ago
Gurugram, Haryana, India Habile Outsource Business Services Solutions Full timeVery urgent opening of Electrical supervisor for Gurgaon Location. Should be based at Gurgaon. Should have at least 3-5 yrs of experience. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹27,000.00 per month Schedule: - Day shift Work Location: In person
-
Business Operations Supervisor
2 weeks ago
Gurugram, Haryana, India NTT DATA Full timeAO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...
-
Service Desk Supervisor
1 week ago
Gurugram, Haryana, India Ahead.com Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Supervisor
1 week ago
Gurugram, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Supervisor
1 day ago
Gurugram, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Field Supervisor-service
1 day ago
Gurugram, Haryana, India Otis Full timeDate Posted: 2024-02-25 Country: India **Location**: 423, DLF Qutub Plaza, DLF Qutub Enclave Phase - I ,Gurgaon, India - Field Supervisor - Service - Co-ordinate between Area Executives, employees and customers. - Be present at reporting place of examiners to take feedback of previous day and plan daily schedule. - Carry out annual equipment survey. - Plan...