Junior Executive Customer Service
3 months ago
Receive, review, and process ocean Export / Import transactions complying with SOP.
- Coordinate with shippers for timely cargo and document submission for Exports.
- Coordinate with consignees for delivery of Import cargo.
- Accurate and timely data submission to the operating system.
- Prepare and execute documents. (Airway Bills, Manifest, Billing Invoices, EDI data, etc)
- Track & Trace cargo to manage on-time departure/delivery and enter milestone data into the operating system.
- Maintaining Daily Status Reports to monitor and manage exceptions (if any).
- Understand the department process flow, Monitor, and Improve efficiency.
- Work with the team to understand and comply with SOP and ensure to meet KPI/SLA to maintain a high level of customer service.
- Take additional responsibilities/tasks when required by the organization.
- **we need experience of freight forwarding or shipping Industry**
**Job Type**: Permanent
Pay: ₹25,000.00 - ₹32,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Weekend availability
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- junior executive customer service in shipping: 2 years (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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