Application Architect

4 weeks ago

Kolkata, India Wipro Limited Full time

**Overview**:
**Posting Title**: Exchange Support Specialist
JOB PURPOSE
? Global Support for Exchange Messaging Environment
? Performs the support, operational, monitoring and control activities of the Global Messaging Services.
Major Accountabilities
Provides fourth level support and O365 Exchange online operations including SMTP related issues.
Provides daily support direction and communications to external support team members within area of responsibility.
Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
Ensure external support team members have appropriate trainings, processes, and tools necessary to perform job functions.
Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. ? issues, resolutions, planned service interruptions etc.)
Ad-hoc project involvement as required.
Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
Identifies and resolves problems that may impact daily operations.
Provides support and assistance to customers to identify and resolve technical problems.
Escalates issues / problems to other internal/external support organizations as necessary.
Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
Execute change and problem management activities as required.
Contributes/supports an environment which fosters a high-performance and innovative organization
Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers, and outside contacts.
Minimum requirements
As this is a support and operational position the ability to work different shifts and provide weekend on-call support maybe required.
5 years of IT experience in operations and system management tasks.
5 years? experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
A high level of knowledge of Office365 and Microsoft Exchange.
Familiar with ITIL Process and Framework
Excellent PowerShell skills and scripting an advantage.
General ProofPoint product knowledge an advantage. Proofpoint tools include TAP, EFD & SER.
More than 2-year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
Ability to communicate effectively and motivate team members

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