Customer Care Executive
1 month ago
A Customer Service Exicuitive (CSE) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services.
RESPONSIBILITIES/ DUTIES:
- Maintaining positive relationships with customers.
- Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Identifying customer needs and overseeing service delivery within the business context.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organised and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Panaji, Goa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (required)
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8788515672
Expected Start Date: 25/05/2023
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