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Telecaller

2 months ago

Coimbatore Tamil Nadu, India Metro City Infrastructure Developers India Private Limited Full time

**Tele caller**:
A Tele caller is a person who makes phone calls to customers, clients, or potential customers or clients on behalf of a company or organization. The purpose of the calls can be to gather information, promote a product or service, or make a sale. Tele callers may work in an office or call center setting, or they may work remotely from home. They may also be known as phone agents or customer service representatives. Tele callers typically use a script or set of guidelines to guide their conversations with customers, and they may use a computer or other technology to track their calls and record information.
- Answer customer calls and provides timely and accurate information about our products and services
- Respond to customer inquiries and complaints in a professional and courteous manner
- Maintain accurate records of customer interactions
- Make outbound calls to potential customers to promote our admissions

**Responsibilities**:
The role and responsibilities of a Tele caller may vary depending on the specific company and industry, but some common duties and tasks include:
**Handling Inbound and Outbound Calls**: Tele callers may be responsible for answering calls from customers and responding to their inquiries, as well as making calls to potential customers to promote products or services.

**Providing Information and Assistance**: Tele callers should be able to answer customer questions and provide information about products, services, and company policies. They should also be able to assist customers with problems or issues they may be experiencing.

**Resolving Customer Complaints and Concerns**: Tele callers should be able to listen to and understand customer complaints and work to resolve any issues in a satisfactory manner. This may involve escalating the issue to a higher level of support or working with other departments to find a solution.

**Maintaining Accurate Records**: Tele callers should be able to accurately record customer interactions and may be responsible for updating customer accounts or profiles with relevant information.

**Meeting Performance Goals**: Tele callers may be required to meet certain performance goals, such as a certain number of calls handled per hour or a certain percentage of sales made.

Overall, the main goal of a Tele caller is to provide excellent customer service and help customers with their needs in a friendly and efficient manner.

**Skills Requirements**:

- Excellent communication skills, both written and verbal
- Strong customer service skills and the ability to handle difficult situations with tact and professionalism
- Ability to work independently and as part of a team
- Comfort with using computers and inputting data quickly and accurately

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Coimbatore, Coimbatore - 641018, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9003080655

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