Telecaller

7 months ago

Coimbatore Tamil Nadu, India SSS PLACEMENT AND STAFFING Full time

1. **Making Outbound Calls**: Telecallers are often tasked with making outbound calls to potential customers or clients. This could involve cold calling to generate leads, following up on leads provided by marketing campaigns, or reaching out to existing customers for upselling or cross-selling.

2. **Customer Service**: In addition to making outbound calls, telecallers may also handle inbound calls from customers. This could involve providing information about products or services, addressing customer inquiries or concerns, and assisting with order processing or account management.

3. **Product or Service Knowledge**: Telecallers need to have a good understanding of the products or services they are selling or promoting. They should be able to effectively communicate the features, benefits, and value proposition of the offerings to potential customers.

4. **Sales Skills**: Telecallers are responsible for persuading potential customers to make a purchase or take a desired action, so strong sales skills are essential. This includes effective communication, active listening, objection handling, and closing techniques.

5. **Lead Generation**: Telecallers may be responsible for generating leads by identifying potential customers who may be interested in the company's products or services. This could involve researching and prospecting for new leads, qualifying leads based on criteria provided by the company, and updating lead databases.

7. **Data Entry and Documentation**: Telecallers typically need to maintain accurate records of their calls, including details such as call outcomes, customer responses, and follow-up actions. This may involve entering data into CRM (Customer Relationship Management) systems or other databases, as well as preparing reports or summaries as needed.

8. **Adherence to Scripts and Guidelines**: Many telecalling campaigns operate with predefined scripts or guidelines that outline what telecallers should say during their calls. Telecallers are responsible for adhering to these scripts while also personalizing their interactions to suit the needs and preferences of individual customers.

9. **Time Management**: Telecallers often need to make a large number of calls within a given time frame, so effective time management is crucial. This may involve prioritizing calls based on factors such as lead quality or sales potential, as well as maximizing efficiency during call sessions.

10. **Compliance**: Telecallers need to ensure compliance with relevant regulations and guidelines governing telemarketing activities, such as Do Not Call (DNC) regulations and data privacy laws. This includes obtaining consent from customers before contacting them and respecting their preferences regarding future communications.

Contact:
6381397933

Preferred: Female

Tamil Backround:1

Malayalam Backround:1

Hindi Backround:1

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,432.72 - ₹18,680.90 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Work Location: In person

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