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Lco Service Experience

2 months ago

Gurgaon Gurugram Haryana, India Airtel India Full time

Reduction in GFR (DSL/Voice) - i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
- Customer SLA Enhancement - i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
- Reduction in Field SRs
- Implementation of new work ways and Quality of repair
- Opex and Budget control

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
- Strong analytical skills
- Knowledge of technology - ADSL, VDSL etc.
- Understanding of DSL CPE, TR69 & CAS
- Experience of handling large team in dotted matrix
- Knowledge of wireline/broadband/internet business
- Strong communication skills

**Qualifications (Education/Work Experience)**
- Done BE/B.Tech with minimum 5 to 7 years of experience

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