Data Center Networking Solutions Architect

3 months ago

Bengaluru Karnataka, India Cisco Systems Full time

What You’ll Do
- Own a technical use case aligned with the Cisco Data Center Networking product(s) you support and drive the development and maintenance of the technical content across all the customer success results within that use case: Ask the Expert (ATX) assets, Accelerator (ACC) assets and Success Tips (ST) assets.
- Build key assets (ATX, ACC, ST) within your use case and provide critical thinking into crafting all assets across the use case.
- Own the asset refreshing of all assets within the owned Use Cases to ensure assets are always technically accurate.
- Design and plan the lab used by the CSS Community to deliver the assets within your assigned use case.
- Design and plan the technical enablement sessions to ensure the CSS community is trained on the technology and use case asset deliverables.
- Participate in Early Adopter Program for all assets within your use case and be responsible for delivery and improvements to first round of pilot customers.
- Accelerate customer adoption in Cisco’s most critical business areas by working with the Customer Success communities, Product Management, and customers to identify, define, and share feedback that would aid in prioritizing the use cases.
- Participate in and maintain a detailed feedback loop with the CSS community to improve existing lifecycle success assets.

Who You'll Work With
- Customers: this is a highly strategic, customer-focused, and technical role intended to help our customers with their adoption challenges
- Data Center Networking Product Managers: to provide technical insights and support based on business reviews.
- Customer Success Communities: Customer Success Specialists (CSS), Success Program Managers (SPM) and Customer Success Executives (CSE) to ensure technical training is provided and accurate feedback is collected from the communities.

Who You Are
- Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to improve customer value. Ability to operate and work well with customers in a remote / virtual environment.
- Technical Specialist: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customer’s environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and industry standard methodologies
- Effective Communicator: Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
- Cross-Team Collaborator & Influencer: Works across internal and external teams of all levels to get results.
- Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and driven marketplace
- Results Oriented: Interest in and validated execution ability with relevant technologies and customer outcomes.

Required Experience
- 6+ years of demonstrated ability in technical consulting or direct customer engagement
- Interfacing/engagement role with a deep understanding of industry standard methodologies related to domain.
- Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.
- Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred.
- Suggested Cisco Success Mgmt certifications: Cisco Certified Success Specialist
- BS Engineering, Computer Science, Masters is a plus.

If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to guide in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving b

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