Customer Service Executive Exim

4 weeks ago


Vashi Navi Mumbai Maharashtra, India Voss Full time

Responsibilities:

- Provide first-level, front-line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
- Pursue continuous improvement opportunities.
- Liaise with the sales team to understand customers’ needs and expectations.
- Support the organisation's SOP / CP (customer profile) creation and update the system.Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
- Develop new business opportunities in conjunction with the sales team.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Ensure customer quotations are available, and review selling and buying rates to maximize GP.
- Arrange bookings as per customers’ requirements and communication for specific client service requests.
- Document, investigate and resolve customer concerns in a timely fashion.
- Close and review files to ensure all internal processes are adhered to.
- Follow policies, procedures, and standards and ensure compliance with regulations.
- Other duties as may be assigned from time to time by the Company. Skills and Experience:

- University degree3+ years’ experience in the Freight Forwarding industryExcellent customer service experienceExcellent communication skills (both oral and written)Working knowledge of IncotermsAbility to follow defined procedures and standards while learning new tasks, assignments, and processesStrong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlinesAdvanced computer skills

**Salary**: ₹10,186.57 - ₹27,525.28 per month

Schedule:

- Morning shift
- Rotational shift

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9321703471



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