Customer Relationship Executive
4 days ago
Be the first point of contact for our customers when they visit our service centers.
- Put the customer at ease and offer timely attention.
- Examine the device, document and diagnose the issue and provide thecustomer with possible solutions.
- Liaise with the technicians to ensure prompt dispatch or repair so that thedevice can be handed over to the customer as per TAT.
- Be part of a continuous learning exercise to keep yourself updated on the latestproducts and their troubleshooting and diagnostic processes.
- Be adept in the use of the CRM and other online tools provided.
- Seamlessly maintain all necessary paperwork and documentation.
- Provide excellent customer service to ensure superior customer satisfactionscores.
**Salary**: ₹18,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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