Ticketing & Reservation Agent

3 weeks ago


Gurugram Haryana, India MICE & More Full time

**Job Title: Ticketing & Reservation Agent**

Location: Gurugra, Haryana

Employment Type: Full-time, Hybrid mode available

Immediate Hire

**Company Overview**:
MICE & More Services LLP is a travel management company based in Gurugram, providing customised corporate travel solutions for incentive groups, conferences, events, and holiday packages. They are India's accredited Professional Conference Organizer (PCO) and have a broad network of partners, consultants, and service providers across the globe, enabling them to secure a good reputation in the meetings management fraternity.

**Responsibilities**:
1. Handle reservations and bookings for hotel packages, both domestic and international.

2. Utilize Galileo or Amadeus systems to process ticketing and reservations efficiently.

3. Coordinate with hotels, airlines, and other travel vendors to ensure smooth execution of bookings.

4. Provide excellent customer service, addressing inquiries and resolving issues promptly.

5. Stay updated on travel trends, regulations, and industry developments.

6. Collaborate with team members to optimize sales and customer satisfaction.

7. Assist with administrative tasks related to bookings, including documentation and payment processing.

8. Maintain accurate records of transactions and customer interactions.

**Mandatory Requirements**:
1. Bachelor's degree or equivalent qualification.

2. Minimum 6 years of experience as a Ticketing & Reservation Agent.

3. Certification in Galileo or Amadeus.

4. Proficiency in English, both written and verbal.

5. Strong customer service skills and attention to detail.

6. Ability to work independently and as part of a team.

7. Experience in handling tours is highly desirable.

8. Previous travel experience is an added advantage.

9. Familiarity with MS Office and reservation software.

**Benefits**:

- Competitive salary as per market standards.
- Opportunity for professional development and growth.
- Hybrid work option available.
- Comprehensive benefits package.

If you meet the above requirements and are eager to join a dynamic team in the travel industry, please submit your resume. We look forward to welcoming you to our team

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹31,000.00 per month

Schedule:

- Day shift

**Experience**:

- Handling tour package: 5 years (preferred)
- ticketing: 6 years (required)

License/Certification:

- Certification in Galileo or Amadeus (required)

Work Location: In person

Application Deadline: 13/04/2024



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