Business Process Improvement

3 weeks ago


Gurugram Haryana, India Evalueserve Full time

**Elevate Your Impact Through Innovation and Learning**

Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies.

We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific.

Recognized by **Great Place to Work® **in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.

Curious to know what it’s like to work at Evalueserve?

Watch this video

**About Corporate and Investment Banking & Investment Research (CIB & IR)**

As a global leader in knowledge processes, research, and analytics, you’ll be working with a team that specializes in global market research, working with the top-rated investment research organizations, bulge bracket investment banks, and leading asset managers. We cater to 8 of the top 10 global banks, working alongside their product and sector teams, supporting them on deal origination, execution, valuation, and transaction advisory-related projects.

**What you will be doing at Evalueserve**:

- Managing a team of 10+ members within the lending LOBs
- Having ability to manage and run POCs
- Working closely with operation and functional teams to identify process bottlenecks, conduct root cause analysis and outlining end-to-end business processes mapping for existing / newly set-up processes
- Implementing end-to-end process improvements, validating, and auditing measurement systems to deliver business impact
- Implementing Business Process Management Systems (BPMS) for newly Transitioned processes
- Building Process Perfection culture in the team
- Training team members regarding the daily tasks
- Completing any other job tasks assigned by Quality function management
- Managing transition and set-up of processes from onshore to offshore for the client
- Driving the growth of Business Process Outsourcing sub-practice within the lending LOBs
- Supporting seniors in the overall management and functioning of the group

**Skills we’re looking for**:

- Six Sigma experience must be in a Business Process Outsourcing context
- Black Belt / Lean / any other Quality Certification would be a plus
- Experience on loan management systems and other bank systems will also be preferable
- Excellent Communication and interpersonal skills
- Excellent interpersonal and ability to build strong team culture
- Efficient client stakeholders’ management
- Challenging current thinking by implementing new ways of working
- Bachelor’s degree with a major in finance, economics, accounting or from a reputed institute with 10+ experience in the similar profile
- Green Belt certification

**Want to learn more about our culture and what it’s like to work with us? Write to us at



  • Gurugram, India EXL Full time

    Job Description:Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirementsManaging QCAs - work allocation, completion and performance managementQuality Analysis and identification of improvement opportunitiesError Analysis using QC toolsDeployment of Quality Functional practicesFloor support...


  • Gurugram, India EXL Full time

    Job Description:Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirementsManaging QCAs - work allocation, completion and performance managementQuality Analysis and identification of improvement opportunitiesError Analysis using QC toolsDeployment of Quality Functional practicesFloor support...


  • gurugram, India Michael Page Full time

    Opportunity to work with clients on business improvement strategies Opportunity to work with a global consulting organisation at a pan-India level About Our Client The client is a global consulting organisation which works across multiple functions in the consulting domain. They work with clients in the government sector as well as other...

  • Process Trainer

    4 weeks ago


    Gurugram, Haryana, India Enser Communications Ltd. Full time

    **Position Overview**: **Key Responsibilities**: - Develop and implement comprehensive training programs for new hires and existing employees in the automotive BPO domain. - Conduct training needs assessments to identify gaps and areas for improvement in employee performance. - Design training materials, including manuals, presentations, videos, and other...

  • Process Modeler

    4 weeks ago


    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. We are looking for a Manager, JLL Business Services (JBS) team to take on the role of the Business Process Modeler with the core responsibilities of supporting the Process Architecture capability being developed in the organisation that will include process framework, process modelling, process...


  • Gurugram, Haryana, India Maruti Suzuki India Ltd Full time

    1.Role Identifiers - Job Family-Digital and Information Technology Systems - Sub-Job Family Project / Program Management - Position Titles / Roles-Business Analyst (Entry to Mid level) **Role Objective**: The role holder is responsible for collaborating with stakeholders, analyzing business requirements, developing digital solutions, conducting feasibility...

  • Process Coordinator

    6 days ago


    Gurugram, Haryana, India Dinero Solutions Full time

    Internal Follow-Up with Plant: This involves maintaining communication and coordination with the plant within the organization. It could include tracking progress, addressing any issues that arise, and ensuring that operations align with organizational goals and standards. - Overseeing Day-to-Day Operations: The Process Coordinator plays a pivotal role in...


  • Gurugram, India Airtel Business Full time

    Purpose of the JobThe role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region. This team will handle sales for all data, voice and other products offered by Airtel. The role is essentially involved in setting, allocating and ensuring meeting of the sales targets for...


  • Gurugram, India Airtel Business Full time

    Purpose of the JobThe role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region. This team will handle sales for all data, voice and other products offered by Airtel. The role is essentially involved in setting, allocating and ensuring meeting of the sales targets for...


  • gurugram, India Airtel Business Full time

    Purpose of the Job The role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region. This team will handle sales for all data, voice and other products offered by Airtel. The role is essentially involved in setting, allocating and ensuring meeting of the sales targets for...

  • Process Trainer

    4 weeks ago


    Gurugram, Haryana, India Webhelp Full time

    **Training & Quality** **Location** - Gurugram, India*** Job Title: Process Trainer **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead...

  • Process Executive

    1 month ago


    Gurugram, Haryana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...


  • Gurugram, Haryana, India NTT DATA Full time

    The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to...


  • Gurugram, Haryana, India NTT DATA Full time

    AO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...


  • Gurugram, Haryana, India Tanserv Business Process Pvt Ltd Full time

    B2B Collection Credit Control Accounts Receivable Tele collection Good communication **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Internet reimbursement - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year...

  • Process Associate-r2r

    4 weeks ago


    Gurugram, Haryana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...


  • Gurugram, Haryana, India BT Group Full time

    Finance Business Partner **Job Req ID**:27280**Posting Date**:23 Jan 2024**Function**:Finance**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Finance Business Partner provides financial and commercial support to key stakeholders, driving optimal business decisions and delivering...


  • Gurugram, Haryana, India Nirvasa Healthcare Pvt Ltd Full time

    **Openings - 7** - **Coaching & Feedback Technique**: Use your expertise in closing Feedback with advisors by using different techniques of feedback i.e. Sandwich Feedback etc - **Refresher Sessions**:Refresher session to be performed on the Opportunity areas found in audits with Bottom advisors under conversion, Verified Revenue & LDR. - **Documentation**:...

  • Process Associate

    3 days ago


    Gurugram, Haryana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...


  • Gurugram, Haryana, India Webhelp Full time

    **Customer Service/Support** **Location** - Gurugram, India*** Job Title: Advisor II, Transaction Processing ( Portuguese) **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to...