Salesforce Expert

4 weeks ago

Hyderabad Telangana, India IntouchCX Full time

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

Reporting to the Vice President of Digital Solutions, the Salesforce Expert is responsible for being the technical expert and lead on supporting the varied needs of our clients' use of Salesforce.

As Salesforce Expert, You Will
- Be responsible for being the technical expert on various aspects of Salesforce set-up and configuration from a client perspective
- Provide advisory leadership in our solutions approach to solving client requirement that depend on Salesforce
- Create and manage a master project plan, including management of project progress, scope, budget and timelines
- Manage the work we take on to support and/or configure client systems on time and within established budget(s)
- Manage our Partner Vendor certifications by staying up to date on the relevant certifications we need to support our partner status and client needs
- Provide expertise on Salesforce AI and Automation tools
- Facilitate and/or create knowledge transfer materials so clients can self-support when necessary
- Partner with departmental leaders, and key stakeholders, in the maintenance of an enterprise organizational structure that remains consistent across the HCM and other related technology
- Support relationship with Salesforce account executive globally (does not need to be the main point of contact)
- Assess business needs of IntouchCX generally and advise on ongoing certification needs

As Salesforce Expert, You Have
- Advanced degree, with preference for technology, ideally Information Systems and/or Business Management
- Minimum of 5 years of experience with Salesforce
- Asset would be completed/current Service Cloud and Experience Cloud certifications (among others)
- Equivalent project lead experience (minimum 3 years)
- Previous experience with change management or business transformation projects
- Previous experience with projects involving integrations, workflow automation, and solutions involving multiple systems
- Experience as a Business Analyst an asset
- Experience managing relationships internal and external, including helping navigate through barriers and aid in solutions
- Experience working in a team capacity on various projects
- Skilled in technology coupled with business acumen to deliver complex solutions
- Able to work independently as well as on a team
- Hands-on experience leading Salesforce implementation projects
- Various level 2 certifications that allow us to gain Vendor Partner status immediately
- Practiced in interacting with clients
- Exceptional analytical and problem-solving skills
- Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues in an innovative manner

  • Salesforce Solution Architect

    3 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Success Architect- Marketing Cloud

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Product / UX Designer

    6 days ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category User Experience Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Success Architect- B2C Commerce

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • User Interface/ User Experience Designer

    6 days ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category User Experience Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Lmts/pmts- Performance for Database Engine

    6 days ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Software Engineering Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving...

  • Data Architect

    3 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Plumlogix Salesforce Account Development Executive

    1 day ago

    Hyderabad, Telangana, India Plumlogix (MBE Salesforce Partner) Full time

    About Us:Plumlogix is a trusted Salesforce partner with a proven track record of delivering exceptional results in managed services and customization. Our team of experts works tirelessly to provide innovative solutions that drive business growth and revenue expansion. We are passionate about empowering businesses to achieve their full potential, and we're...

  • Digital Functional Expert Salesforce Effectiveness

    6 days ago

    Hyderabad, Telangana, India Sanofi Full time

    **Job title**:_ Digital Functional Expert - Salesforce Effectiveness_ Job Role: Digital Functional Expert Salesforce Effectiveness Location: Hyderabad Job type: Permanent About the job - At Sanofi Consumer Healthcare_, we have one shared mission - we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to...

  • Data Scientist

    4 weeks ago

    Hyderabad, India Salesforce Full time

    **Job Category **:Products and Technology **Job Details**: Salesforce’s Customer and Service Intelligence team is looking for a Data Scientist to join us! You will be working with a group of world-class data scientists, engineers, and product managers to build the breakthrough features that our internal business partners rely on to understand business...

  • Salesforce Integration Expert

    5 days ago

    Hyderabad, Telangana, India Live Connections Full time

    We are Looking for a Salesforce Integration Expert with a strong background in Salesforce development, LWC, and system integrations.This role is ideal for an experienced professional who can design, develop, and implement scalable Salesforce solutions while collaborating with cross-functional teams.Key Responsibilities:Salesforce Integration: Develop and...

  • Technical Salesforce Expert

    18 hours ago

    Hyderabad, Telangana, India Value Creed Full time

    Job RequirementsAs a Technical Salesforce Expert, you will be responsible for designing and implementing custom solutions within Salesforce Marketing Cloud. You will work closely with cross-functional teams to deliver innovative solutions, leveraging your expertise in SSJS, AMPscript, and other relevant technologies.Key Responsibilities:Design and implement...

  • Success Architect

    4 weeks ago

    Hyderabad, India Salesforce Full time

    Job Category Customer Success Job Details We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new...

  • Senior Product

    3 weeks ago

    Hyderabad, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...

  • Salesforce Technical Expert

    19 hours ago

    Greater Hyderabad Area, India Teladoc Health Full time

    Job OverviewTeladoc Health seeks an experienced Salesforce Technical Expert to join our team. In this role, you will leverage your expertise in Salesforce CPQ, Apttus CLM, and Copado to design and implement scalable solutions that meet business requirements.About the RoleThis position requires a Subject Matter Expert (SME) who can work closely with...

  • Dedicated Salesforce Expert

    3 days ago

    Hyderabad, Telangana, India ValueLabs Full time

    We are seeking an experienced Salesforce Developer to join our team at ValueLabs.About the RoleThis is a challenging and rewarding opportunity for a skilled professional to contribute their expertise in developing innovative solutions using Salesforce technology.ResponsibilitiesDesign, develop, and deploy custom Salesforce applications, including Lightning...

  • Cloud Peritus Salesforce Expert

    6 days ago

    Hyderabad, Telangana, India Cloud Peritus Full time

    At Cloud Peritus, we are a Salesforce consulting partner that specializes in advisory and implementation services. Our team of experts has years of experience helping businesses leverage the full potential of Salesforce.We are currently seeking experienced professionals to join our team as Senior Salesforce Developers. As a Senior Salesforce Developer at...

  • Salesforce Transformation Expert

    19 hours ago

    Hyderabad, Telangana, India CloudFulcrum Full time

    About CloudFulcrum:As a pioneer in Salesforce DevOps transformation, we deliver exceptional solutions and services to help our clients achieve unparalleled efficiency and satisfaction.Job Overview:We are seeking a highly skilled Salesforce Tech Lead / SME to spearhead our team's excellence and ensure outstanding project outcomes.Key Responsibilities:Conduct...

  • Manager, Technical Support Engineering

    4 weeks ago

    Hyderabad, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...

  • Salesforce Techno-functional Expert

    3 weeks ago

    Hyderabad, India Stralynn Consulting Services, Inc. Full time

    We are looking for a Salesforce Techno-Functional Expert, focusing on the delivery of large and complex (IT)projects. RESPONSIBILITIES: - Design, prototype, and implement solutions for our client’s unique challenges and have proven experience with Sales and Service Cloud, and other core Salesforce platform capabilities. - Able to Reverse engineer...