CRM Salesforce Administrator

6 months ago

Bengaluru Karnataka, India London Stock Exchange Group Full time

Frontline user level two support (CRM Case management) - APAC hours
- Proficiency in crafting Salesforce profiles, allocating roles, and handling access.
- Knowledge of importing and handling Salesforce data and generating Salesforce reports.
- Ability to provide Salesforce training and end-user support.
- Support the delivery of business sponsored CRM development projects with a good solid understanding of Admin, project implementation work and project lifecycles
- Implement and maintain end user training and knowledge article documentation
- Promote good data practice and champion data quality to our salesforce user base.
- Work multi-functionally and proactively with the Salesforce Tech Lead, supporting the drive for CRM governance and standard methodology across the group
- Liaise closely with external parties including Salesforce and partner organisations to support enhancements and issue resolution
- Appetite to further improve Salesforce development and upskill in skills such as apex and lightning
- Prior experience of salesforce admin/support on the lightning platform, both configuration and the Apex programming language
- Experience supporting Salesforce Experience client users in an enterprise environment
- Experience working on a Financial Services CRM implementation within a regulated business
- A background in computer science and development
- Demonstrable ability to successfully handle multiple concurrent tasks/projects that deliver value in a fast-paced environment
- Strong operational experience as a Salesforce Admin
- Superb communication skills and good attitude
- High level of attention to detail, and task prioritisation skills
- Ability to work independently but seeking authority and approval as appropriate
- Great interpersonal skills and ability to deal with all levels of management & staff
- Results focused with ability to work under stress, to deadlines
- Use of incident management platforms such as ServiceNow

Desired but not required:

- Unix knowledge & Tableau report

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0082929

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