Operations Associate, PMO

4 months ago

Gurgaon, India SHL Full time

**Vacancy Name**
- Operations Associate, PMO - APAC

**Requisition No**
- VN2781

**Time Type**
- Full Time

**Location**
- Gurgaon Office

**Additional Location**

**Country**
- India
- Shift - APAC
- Shift Timings - 4am to 1 pm IST
- Job Purpose:

- To provide administrative support for SHL’s Managed Service Project Management Team, supporting a range of products and services for all territories from the Global Customer Service Centre (GCSC).
- To provide 2nd line support to clients, processing internal requests received via the Managed Services Project Management Team.
- To extract data from SHL’s Talent Management systems in order to produce accurate and timely summaries to be presented to clients.
- Key Accountabilities:

- To respond to all incoming enquiries in line with published Service Level Agreements (SLAs), aiming for first time resolution wherever possible. These tasks include but are not exclusive to:

- Administration of online, and offline solutions, including generation of reports and status updates and perform against key KPIs and Quality measures.
- Running standard and complex projects across multiple platforms.
- Ensuring all milestones are delivered according to SLA agreements.
- To understand the organisation structure and to liaise and build strong relations with internal teams, locally and remotely.
- Communicate and collaborate with relevant internal functions to resolve member issues and improve service execution
- To build a strong knowledge of the functionality of SHL Talent Management Systems.
- To undertake ad hoc projects as and when required
- Knowledge/Skills/Professional Requirements:

- Key Competencies:

- Essential
- Copying with pressure and set backs
- Planning and organising
- Following instructions and procedures
- Presenting and communicating information
- Working with People
- Analysing
- Page | 2**Skills**:

- Excellent at checking detail - content, consistency
- Excellent organisational and time management skills
- Advanced user of Microsoft Excel
- Good communication and organisational skills
- Ability to work independently and manage own workload
- Experience and comfort analysing and managing data
- Experience of working as a member of a team
- Positive, upbeat attitude and desire to contribute meaningfully to the team
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Ability to build relationships and work well across functions
- Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
- Weekend support where required
- **Experience**:

- Solid experience within a customer delivery environment
- Previous experience of working to targets/SLAs
- Experience working in a process driven environment
- Experience of working with a global and international organisation
- Working with Shift patterns**About Us**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.**What SHL can offer you**
- An inclusive culture.
- A fun and flexible workplace where you’ll be inspired to do your best work.
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success.
- The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer.

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