Associate - Insurance (Claims)

3 weeks ago

Noida, India IBM Full time

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Process Associate - Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.

Your primary responsibilities include:

- Processing of Life and Annuity Insurance claims processing
- Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
- Claims document validation, calculating benefit amount and releasing same to beneficiary.
- Meet productivity and quality targets on a daily, weekly, and monthly basis
- Render overtime whenever requested by the Supervisor including rest day
- Use expertise to evaluate the work of others and assist in process calibration
- Facilitate team huddles and teach-back sessions as scheduled
- Complete certification on identified process and developmental training
- Participate in functional and company-wide activities
- Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
- Ability to handle basic day to day requirements of excel
- Handle own work in process and support team efforts to ensure that individual, team goals are met
- Identify process improvements and cost take out opportunities and drive those projects for closure.

Required Technical and Professional Expertise
- Graduate (except B.Tech, Technical Graduation & Law)
- Good Communication skills - English (both written & verbal)
- Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
- Basic Computer knowledge along with typing speed of 35 words/minute

Preferred Technical and Professional Expertise
- Self-directed and ambitious achiever, Meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

About Business UnitSpartan Technology Services and Solutions Private Limited, a subsidiary of IBM, operates globally across 170 countries. It's a crucial part of IBM Business Process Operations, offering end-to-end services for policy renewal and query resolution in the insurance industry, with a strong commitment to data security and quality.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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