Data Administrator

2 months ago

Mumbai Maharashtra, India Lloyd's Register Group Full time

**Data Administrator**

**Location: Mumbai**

**What we’re looking for**

**What we offer you**
- Competitive Salary
- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

**The role**
- ** Account Creation and Amendments**:
Manage requests for new account creation and amendments, including company name changes without altering VAT numbers. Ensure accounts are synced and locked in Salesforce for data consistency.
- ** Adherence to Standards and SLAs**:
Follow global standards and processes to ensure consistency and reliability. Perform activities within agreed Service Level Agreements (SLAs) to maintain operational efficiency.
- ** Line of Business (LOB) Updates**:
Raise and track tasks to add necessary LOB information to client accounts.
- ** Customer Relationship Updates**:
Send structured requests to the Global Master Data team for updating customer relationships and linking accounts as needed.
- ** Contact and Billing Details**:
Update contact and billing information for client accounts to ensure accurate and up-to-date records.
- ** VAT Number Updates**:
Update and verify client VAT numbers to ensure compliance with regulatory requirements.
- ** Master Data Management (MDM) Support**:
Participate in ad hoc MDM data cleansing activities to uphold high data quality standards.
- ** Client Engagement**:

- ** Feedback Handling**:
Escalate client feedback to the relevant account owner or CRM, and support the prompt resolution of complaints in line with the complaints process, BMS, and all applicable SLAs.
- ** Process Adherence**:
Ensure compliance with all applicable processes, including ByD and commercial operations processes.
- ** Professional Integrity**:
Always act with integrity, adhering to internal procedures, legislation, and accreditation schemes. Pursue continuous professional development to maintain a high level of relevant knowledge.
- ** Client Centricity**:
Proactively identify customer needs and promote a client-centric culture, ensuring positive and consistent client experiences throughout their journey.

**What you bring**
- Fluency in written and spoken English (and local language, if applicable), with the ability to communicate effectively with both internal and external stakeholders.
- Proactive and able to prioritize multiple tasks while meeting tight deadlines.
- A flexible, results-driven approach to managing varying and competing client and business demands.
- Highly adaptable and organized, with a practical mindset and attention to detail.
- Strong team player, contributing to the achievement of departmental and business goals.
- Proficiency in MS Office and strong computer literacy.
- Excellent client-facing skills, with the ability to communicate clearly, resolve issues, and navigate ambiguous situations.
- A commitment to continuous learning and knowledge sharing.

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