Customer Service Coordinator

3 weeks ago


Hyderabad, India RGP ELECTRONICS INDIA PRIVATE LIMITED Full time

Receive / record of all Customer complaints over phone and mails
- Good communication skill in Telugu, Hindi and English
- Assigning the customer complaints to relavent Field Service Staff
- Feedback collection from Customers after the complaint resolution.
- Tracking the Field Service teams/ material deliveries.
- Verification of monthly Petrol Allowance claims by field staff.
- Daily update with reports of total complaints received/closed/pending /engr wise
- Preparation of AMC / Sale / Service quotations in MS word / Excel
- Documentation of all service call reports / Installation reports/ customer files.
- Documentation of all Invoice / Delivery Challan acknowledment copies
- Follow up for Faulty cards / devices repairs and maintaining record of Service Spares
- Mail correspondance with clients.
- Maintain record of AMC periods / renewal dates
- Coordinating with Stores and Accounts team for material and invoices.
- Payment followups

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9700005812


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