Regional Language

1 month ago


Gurugram Haryana, India HR Security India Pvt Ltd Full time

**Language Skills
- Tamil, Telugu, Kannada, Malayalam and Bengali**

**Role Description**

**Roles and Responsibilities**
- The Patient Relationship Officer will be responsible for making outbound calls to customers/Patients.
- Need to check their well-being and the medicine requisition for the month.
- Proper follow ups with the patient related to their health and doctor checkups.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible for updating the conversation in CRM.
- Responsible to take the feedback from the patients and share with the concerned person/deptt.
- Taking follow-ups from management for the complaints and feedback closure.
- Transfer the call to other departments if required etc.
- Handle all the complaints of patients and pacify them.

**Competencies and Skills Required**
- Good communications skills
- Empathy and Problem-solving skills.
- Ability to listen proactively.
- Good interpersonal skills
- Ability to handle work well and maintain quality

**Qualifications/Other Requirements**
- Only Science (PCB) Graduate.
- 1 to 3 years of experience in voice calling.
- Empathy and Problem-solving skills.
- Ability to listen proactively.
- Ability to handle work well and maintain quality.

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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