Process Associate- Call Monitoring

2 weeks ago


Bengaluru, India Recex Full time

**Opening**:
1 Nos.**Job ID**:
66779**Employment Type**:
Full Time**Reference**:
**Work Experience**:
3.0 Year(s) To 5.0 Year(s)**CTC Salary**:
4.00 LPA TO 7.00 LPA**Function**:
Accounts / Finance / Tax / CS / Audit**Location**:
Bengaluru/bangalore

Mumbai

**Posted On**:
24th Aug, 2023

Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client’s existing and potential customers. The SPA will monitor inbound and outbound calls to assess customer service rep’s demeanor, technical accuracy and compliance to company policies and procedures.

Requirement:

- Graduates in any discipline
- Knowledge of US Residential Mortgage - Primary and Secondary market
- Minimum of 3 Yrs experience in the US Mortgage Servicing with hands on knowledge & experience of mortgage statements, payment allocation & collection, late payment charges, payoffs & escrows
- 3-5 years’ experience in call monitoring and providing trend data analysis, quality reports and feedback to the member connect
- Exposure to Encompass Loan Origination System & MSP is a must

**Key Skills**:
Us Residential Mortgage

Call Monitoring Fte

Us Mortgage Servicing

Loan Origination

**Company Profile**

As a leading provider of business process outsourcing solutions, our client helps mortgage organizations do more with less, so they can scale quickly and grow business. They support every task associated with originating, servicing and purchasing loans—leveraging automation to reduce process turn times and costs while enhancing loan quality. Our global team works seamlessly behind the scenes, 24/7, allowing clients to close, sell and service loans faster than they could ever imagine.



  • Bengaluru, India Recex Full time

    **Opening**: 1 Nos.**Job ID**: 66619**Employment Type**: Full Time**Reference**: **Work Experience**: 3.0 Year(s) To 5.0 Year(s)**CTC Salary**: 4.00 LPA TO 7.00 LPA**Function**: Accounts / Finance / Tax / CS / Audit**Location**: Bengaluru/bangalore Mumbai **Posted On**: 22nd Aug, 2023 Call Monitoring FTE is responsible for assessing the performance of the...


  • Bengaluru, India Kaapro Management Solutions Full time

    Opening: 1 Nos.- Job ID: 66619- Employment Type: Full Time- Reference: - Work Experience: 3.0 Year(s) To 5.0 Year(s)- CTC Salary: 4.00 LPA TO 7.00 LPA- Function: Accounts / Finance / Tax / CS / Audit- Location: - Bengaluru/bangalore - Mumbai Posted On: 22nd Aug, 2023 **Call Monitoring FTE is responsible for assessing the performance of the customer service...


  • Bengaluru, Karnataka, India Recex Full time

    Opening:1 NosJob ID:66619Employment Type:Full TimeReference:Work Experience:3.0 Year(s) To 5.0 Year(s)CTC Salary:4.00 LPA TO 7.00 LPAFunction:Accounts / Finance / Tax / CS / AuditLocation:Bengaluru/bangaloreMumbaiPosted On:22nd Aug, 2023Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client's...


  • Bengaluru, India Offload Process Private Limited Full time

    Designation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...


  • Bengaluru, Karnataka, India Offload Process Private Limited Full time

    Designation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...


  • Bengaluru, India MoSahay Associate Full time

    Position: Voice Process Executive/Tele calling Executive Job Overview: As a Voice Process Executive, you will be responsible for handling inbound or outbound customer calls, providing exceptional customer service, and resolving customer inquiries or issues efficiently. You will represent the company and act as the first point of contact for customers,...


  • Bengaluru, India Attica Gold Company Full time

    **VOICE/NON VOICE PROCESS** **Call Center/Monitoring** Openings (100) Location**:Bangalore** Required: Females Only Experience : 0 to 2 Years SEND YOUR DETAILS TO - HR (AT) ATTICAGOLDCOMPANY.COM / RECRUITER (AT) ATTICAGOLDCOMPANY.COM


  • Bengaluru, India Musquare Technologies Full time

    **SHIFT**:6 PM to 3 AM or 7 PM to 4 AM (Night shift)** **Position**:Junior Process Associate - Outbound calling.** **Experience**: fresher with accounting qualification or 1 year of experience in Voice process is also preferred. **WORK FROM OFFICE (During training after training complete work from home).** **Key Responsibilities**: - Will be primarily...


  • Bengaluru, Karnataka, India Attica Gold Company Full time

    VOICE/NON VOICE PROCESSCall Center/MonitoringOpenings (100)Location:BangaloreRequired: Females OnlyExperience : 0 to 2 YearsSEND YOUR DETAILS TO HR (AT) ATTICAGOLDCOMPANY.COM / RECRUITER (AT) ATTICAGOLDCOMPANY.COM

  • Process Associate

    4 days ago


    Bengaluru, India Advent Global Solutions Full time

    **Job Title** Process Associate(AR - Outbound Calling) - C204 **Company**: ContinuServe Softech India ContinuServe is a leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We...

  • Process Associate

    3 weeks ago


    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSMaking calls to the insurance companies for claims status.Handling Medical health insurance claims like paid/unpaid and denials.Handling patients billing queries and updating their account information.Take care of the current work order assigned on a daily basis.Minimum 6 months experience in ARExcellent communication skills.Sincere, Result...

  • Process Associate

    2 months ago


    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSMaking calls to the insurance companies for claims status.Handling Medical health insurance claims like paid/unpaid and denials.Handling patients billing queries and updating their account information.Take care of the current work order assigned on a daily basis.Minimum 6 months experience in ARExcellent communication skills.Sincere, Result...


  • Bengaluru, India Semperfi Solutions and Services Full time

    Position: Process Associate **Experience: 3-6 years** **Job Location: Bangalore (Work from Office )** **Shift Time: 3PM to 12AM** **Notice Period: Immediate** **Skills Required: AR experience & Excellent communication.** - The duties of a Collections Associate include collection calls and Analyse sales order release and review Sales force tickets. -...


  • Bengaluru, India Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. Purpose: The purpose of the Associate, Monitoring Oversight role is to be an advocate for monitoring oversight who works with the Clinical Design, Delivery & Analytics (CDDA), the Medicines Quality Organization (MQO) and Investigator Engagement (IE) to ensure...


  • Bengaluru, Karnataka, India Lilly Full time

    We're looking for people who are determined to make life better for people around the world. Purpose: The purpose of the Associate, Monitoring Oversight role is to be an advocate for monitoring oversight who works with the Clinical Design, Delivery & Analytics (CDDA), the Medicines Quality Organization (MQO) and Investigator Engagement (IE) to ensure...


  • Bengaluru, India Creative People Specialist Full time

    **Position**: Process Associate - Credit & Collection **Experience**: 3-6 years **Job Location**: Bangalore (Work from Office ) **Shift Time**: 3PM to 12AM **Notice Period**: Immediate **Skills Required**:AR experience & Excellent communication.** **No of position required** : 02 **Budget**: 3 LPA - 7 LPA - The duties of a Collections Associate...


  • Bengaluru, Karnataka, India Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...


  • Bengaluru, India Offload Process Private Limited Full time

    **Job Summary** Designation**:Reception Executive (International Process)** **Location**:Work From Home (should be flexible in case a need to report to work arises) **Responsibilities and Duties** - Screen calls and routing them to the appropriate stakeholders. - Giving timely and professional responses to clients and customers. - Build rapport, listen,...

  • Process Associate

    3 weeks ago


    Bengaluru, India Multi Recruit Full time

    A process associate is typically responsible for performing various tasks related to business processes within an organization. The specific job duties may vary depending on the industry and company, but some common responsibilities of a process associate include: - Performing data entry, data processing, and data analysis task, - Developing and documenting...

  • Call Center Agent

    2 weeks ago


    Bengaluru, Karnataka, India digitech call system Full time

    Designation: Customer Care Executive & Support profiles can also apply. Easy & simple process nice to work CTC offered: 12000 to 17000 CTC (Based on the experience) Rotational shift (Female Day Shift) with Rotational Weekly Off Inbound Voice Process. Languages Required: Averg English with Kannada /Telugu/Tamil/Marathi or Malayalam. Qualification...