International Voice Process

6 days ago

Vikhroli Mumbai Maharashtra, India JoulestoWatts Business Solutions Pvt Ltd Full time

Greetings from joulestowatts business soultion,
We are India's Largest BPO Recruitment Company.

**Hiring for TOP MNC**

**Experience : Fresher Graduation is mandatory**

**Team lead with Good Communication & On paper TL 6+Years of Experience is Mandatory**

**Experience : 1 TO 5Years**

**Experienced : Graduation/Undergraduate**

**Shift : Night Shift / 5 day's working**

**CTC: 25000 to 40000**

Location : 02, Godrej Business District, Block ‘C’, Godrej IT Park, Lal Bahadur Shastri Marg, Pirojshanagar, Vikhroli West, Mumbai, Maharashtra 400079

**Facility : Both the way cab will be provided + PF/ESI**

**Job description**

Greetings from joulestowatts business soultion,

We are India's Largest BPO Recruitment Company.

You will be handling inbound customer queries about the customers.

This is a 24/7 support

mostly evening and night shifts

Five-day working with rotational week off

Excellent communication skills

Experience Only : 1 to 3 years

Age Limit : 37,38

Job description:
International Voice Process

**Responsibilities**:
Schedule/reschedule first day of work for the employees and sharing necessary information.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

Willing to work in rotational shifts and rotations week off as and when required

Qualification : Graduates/Fresher

Experience/Undergraduates

PF ACCOUNT IS MANDATORY IF NOT FORM 16 OR 26

CONTACT HR : 9606973198

Skills Required: Excellent

communication skills Ability to handle irate and sarcastic customers

Solve queries

**Contact HR : 9606973198**

**Drop CV : 9606973198**

**Job Type**: Contractual / Temporary
Contract length: 12 months

Pay: Up to ₹38,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Work Location: In person

Expected Start Date: 20/11/2024

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