Customer Support Executive
2 months ago
**Job role: Customer support executive**
**About the Role**:
As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
**Responsibilities**:
- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.
**Qualifications**:
- Minimum BBA/BSc or equivalent experience in customer service.
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.
**Salary: ₹20,000 - ₹28,000 per month**
**Schedule**:
**Early morning shift (4:30 AM to 1:30 PM) & Morning (9:00 AM to 6:00 PM)**
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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